BAD CUSTOMER SERVICE

On the 9 August my power was out till 10 August. I work from home and get paid per hour and lost my double pay for working on a public holiday. That is a large someone of my salary that I budgeted for gone. I have been waiting for an agent since 9:50 am it’s now 14:18pm and still no agent. I pay on time every month but never get support when I need it and then next month I must pay when I can’t afford it because I lost money. This happens every time. Unacceptable. I appreciate their service but they have the worst customer service ever.