Bad customer service

I have made a payment of the 17th April already and my Fibre is still off .I spoke to 3 agents already Aqeelah ,Juanita, Gcobisa and not one of them could solve my problem. It's stressful to loose 3 days salary due to Vuma and they just dont care I have send them emails and messages but they keep on telling me the problem has been escalated to finance and I need to wait 48 hours which I have already waited 3 days on them .I want to cancel my account with them and Gcobisa refuse to cancel it .Webafrica is the worst internet service provider ever that I came along with .