Bad customer service aswell as thier services

I had a bad experience with vumatel web Afrca I have installed my router in September first week of November my router had a red flashing light I have reported the matter immediately for 7days they did not reply on my massages and they are working remotely when you calling the number it just Cutts after 7days they came back to me the agent logged a ticket I received an email saying the matter was resolved I spoke with them again the agent advised that I should make a payment the technician will come and check the Fibre I made the payment of 529 stil the technicians did not peach up I spoke with sifiso he advised that I wil b credited for those 12 days in November up until today I did not get my refund and sifiso sent an email with the amount that I wil be refunded which is the 529 and the credit of 12 days on the 9th of December I spoke with ntabiseng nkomo that was rude and *********** an agent that accused me that I did not report on time and had gutts to tell me that is my responsibility and I'm very dissapointed because I do have all the proof that I reported on time the agent told me I'm not going to receive my whole refund but I paid full amount and I was offline since the second week of November webafrica has a bad customer service each and every time you have to explain yourself they don't have the information on the system yes at the beginning of the call a customer needs to briefly explain on what is the query than the agent needs to verify customers details than go into the system bad bad bad service I even canceled their services