Bad Customer Service

In all my life I had never received bad service like I'm doing, #WebAfrica Fibre based company in Cape Town it the worst of them all.

Last month on the 17th of September 2021, I had paid my Fibre connection for the amount of 399, which is for 30 days. On Saturday the 4th of October, I get a notification that my connection had been suspended. Now they are telling me that they won't reconnect me because I have to pay R183 in order to get my connection back.

I'm so ****ed to the core. Can someone advise on what steps I should take?