BAD CUSTOMER SERVICE

I AM STILL WAITING FOR MY FAULT TO BE RESOLVED . i HAVE MENTIONED TO DINO THAT MY ROUTER IS FAULTY. I DON'T KNOW WHY TELKOM MUST BE INVOLVED WHEN THE FAULT IS WITH YOUR ROUTER. I WORK FROM HOME AND NEED THIS RESOLVED ASAP!!!

AND WHY DO YOU CLOSE A COMPLAIN WITHOUT FOLLOWING UP TO CONFIRM IF THE QUERY HAS BEEN RESOLVED ?