LM
Lona M
1 reviews | Active since Dec 2017
09 Jun 2026, 01:46
Bad customer service
Even the 1 star is not deserved, every month without fail we struggle paying our WiFi and these company with a bunch of *********** fools is aware just That no one cares to get this sorted. Not expecting a solution even now
Helpful (0)
Replies (9)0
Replies (9)
Webafrica's replyOfficial
09 Jun 2026, 09:35Hi Lona,
It sounds like this has been an ongoing frustration for you, especially with the same payment issue coming up every month. I can also see from your message that you’ve reached a point where it feels like nothing is being done to properly fix it, and that’s understandably exhausting.What we want to do now is get this properly checked on your account specifically, because recurring billing/payment issues usually point to something in the setup or allocation process that needs to be corrected once and for all rather than handled month-to-month.Please send us your account details so we can:
Webafrica Crew
It sounds like this has been an ongoing frustration for you, especially with the same payment issue coming up every month. I can also see from your message that you’ve reached a point where it feels like nothing is being done to properly fix it, and that’s understandably exhausting.What we want to do now is get this properly checked on your account specifically, because recurring billing/payment issues usually point to something in the setup or allocation process that needs to be corrected once and for all rather than handled month-to-month.Please send us your account details so we can:
- Review your billing cycle and payment allocation history
- Identify why the same issue keeps repeating
- Get this escalated to the billing team for a proper resolution, not a temporary fix
Webafrica Crew
Webafrica's reply09 Jun 2026, 09:35
Official
Hi Lona,
It sounds like this has been an ongoing frustration for you, especially with the same payment issue coming up every month. I can also see from your message that you’ve reached a point where it feels like nothing is being done to properly fix it, and that’s understandably exhausting.What we want to do now is get this properly checked on your account specifically, because recurring billing/payment issues usually point to something in the setup or allocation process that needs to be corrected once and for all rather than handled month-to-month.Please send us your account details so we can:
Webafrica Crew
It sounds like this has been an ongoing frustration for you, especially with the same payment issue coming up every month. I can also see from your message that you’ve reached a point where it feels like nothing is being done to properly fix it, and that’s understandably exhausting.What we want to do now is get this properly checked on your account specifically, because recurring billing/payment issues usually point to something in the setup or allocation process that needs to be corrected once and for all rather than handled month-to-month.Please send us your account details so we can:
- Review your billing cycle and payment allocation history
- Identify why the same issue keeps repeating
- Get this escalated to the billing team for a proper resolution, not a temporary fix
Webafrica Crew
LM
Lona M's updateReviewer Update
09 Jun 2026, 10:16Bunch of *********** idiots on your live chat, useless pathetic people who lack customer service. No attempt to resolve my issue. WEBAFRICA is the most appalling customer to ever exist. This has been the same ****ing issue from last year and no attempt to resolve our issues
LM
Lona M's update09 Jun 2026, 10:16
Reviewer Update
Bunch of *********** idiots on your live chat, useless pathetic people who lack customer service. No attempt to resolve my issue. WEBAFRICA is the most appalling customer to ever exist. This has been the same ****ing issue from last year and no attempt to resolve our issues
Webafrica's replyOfficial
09 Jun 2026, 11:05Hi Lona,
We hear the frustration in your message, especially with this being an ongoing issue and feeling like there has been no real progress or proper assistance. When a problem carries on for this long, it’s understandably exhausting and disappointing.To make sure we can properly look into what’s going wrong on your account and avoid repeating the same cycle, we’ll need to take this out of the general chat and handle it directly with the correct support team.Please send us a direct message (DM) with your account details so we can review your history, investigate the recurring issue, and ensure it is properly addressed.We’ll take it from there and make sure it gets the focused attention it needs.Warm regards,
Webafrica Crew
We hear the frustration in your message, especially with this being an ongoing issue and feeling like there has been no real progress or proper assistance. When a problem carries on for this long, it’s understandably exhausting and disappointing.To make sure we can properly look into what’s going wrong on your account and avoid repeating the same cycle, we’ll need to take this out of the general chat and handle it directly with the correct support team.Please send us a direct message (DM) with your account details so we can review your history, investigate the recurring issue, and ensure it is properly addressed.We’ll take it from there and make sure it gets the focused attention it needs.Warm regards,
Webafrica Crew
Webafrica's reply09 Jun 2026, 11:05
Official
Hi Lona,
We hear the frustration in your message, especially with this being an ongoing issue and feeling like there has been no real progress or proper assistance. When a problem carries on for this long, it’s understandably exhausting and disappointing.To make sure we can properly look into what’s going wrong on your account and avoid repeating the same cycle, we’ll need to take this out of the general chat and handle it directly with the correct support team.Please send us a direct message (DM) with your account details so we can review your history, investigate the recurring issue, and ensure it is properly addressed.We’ll take it from there and make sure it gets the focused attention it needs.Warm regards,
Webafrica Crew
We hear the frustration in your message, especially with this being an ongoing issue and feeling like there has been no real progress or proper assistance. When a problem carries on for this long, it’s understandably exhausting and disappointing.To make sure we can properly look into what’s going wrong on your account and avoid repeating the same cycle, we’ll need to take this out of the general chat and handle it directly with the correct support team.Please send us a direct message (DM) with your account details so we can review your history, investigate the recurring issue, and ensure it is properly addressed.We’ll take it from there and make sure it gets the focused attention it needs.Warm regards,
Webafrica Crew
LM
Lona M's updateReviewer Update
09 Jun 2026, 11:12*** call me if you are keen resolving this if not, I’m willing to take it further
LM
Lona M's update09 Jun 2026, 11:12
Reviewer Update
*** call me if you are keen resolving this if not, I’m willing to take it further
LM
Lona M's updateReviewer Update
09 Jun 2026, 11:14Worst company ever, they do not care.
LM
Lona M's update09 Jun 2026, 11:14
Reviewer Update
Worst company ever, they do not care.
LM
Lona M's updateReviewer Update
09 Jun 2026, 11:14Staff members are all dumb and untrained
LM
Lona M's update09 Jun 2026, 11:14
Reviewer Update
Staff members are all dumb and untrained
LM
Lona M's updateReviewer Update
09 Jun 2026, 11:45From 8am been trying to get help even this complaint here was raised since last night even now no resolution, no care for customers. If I could I would never recommend you ever again
LM
Lona M's update09 Jun 2026, 11:45
Reviewer Update
From 8am been trying to get help even this complaint here was raised since last night even now no resolution, no care for customers. If I could I would never recommend you ever again
LM
Lona M's updateReviewer Update
09 Jun 2026, 12:33No call to assist even now, this is diabolical
LM
Lona M's update09 Jun 2026, 12:33
Reviewer Update
No call to assist even now, this is diabolical
Webafrica's replyOfficial
09 Jun 2026, 13:50Hi Lona,
We understand your frustration, especially as you're still waiting to be contacted and assisted.We have requested our Vumatel team to look into the matter and assist further. They are currently reviewing the case and will provide feedback once they have completed their investigation.We appreciate you bringing this to our attention and will continue to monitor the matter.Kind regards,
The Webafrica Crew.
We understand your frustration, especially as you're still waiting to be contacted and assisted.We have requested our Vumatel team to look into the matter and assist further. They are currently reviewing the case and will provide feedback once they have completed their investigation.We appreciate you bringing this to our attention and will continue to monitor the matter.Kind regards,
The Webafrica Crew.
Webafrica's reply09 Jun 2026, 13:50
Official
Hi Lona,
We understand your frustration, especially as you're still waiting to be contacted and assisted.We have requested our Vumatel team to look into the matter and assist further. They are currently reviewing the case and will provide feedback once they have completed their investigation.We appreciate you bringing this to our attention and will continue to monitor the matter.Kind regards,
The Webafrica Crew.
We understand your frustration, especially as you're still waiting to be contacted and assisted.We have requested our Vumatel team to look into the matter and assist further. They are currently reviewing the case and will provide feedback once they have completed their investigation.We appreciate you bringing this to our attention and will continue to monitor the matter.Kind regards,
The Webafrica Crew.