Bad Customer Service

I made payment this morning for my fibre however I've been struggling the whole day to get someone to reconnect my wifi however they keep going in circles. I've sent proof of payment as well as confirmation from their side and still no feedback. Instead they tell me to wait 48 hours. Im working from home and this **** is costing me more money and data. This is probably the worst service I've ever received and Im in customer care myself.