BAD Customer Service

I am moving like 100m away like on the some property just a other flat, I have asked them to come and extend the line, it has been a week already and nothing, someone phoned me yesterday and said he can see I have requested the line to been moved on the 29th of April and still nothing, they have open a ticket but closed is also, so he said he will find out what is going on and will call me back in a hour, hour and a half, this was on the 4th of May and yet no phone call and it has been a day no and still no phone call.