Bad Customer Service

Poor Service My network has been down since the 20.09.2023. I have logged several calls and followed up almost daily without any success. To get through to speak to an agent can take anything from 1 hour to 3 hours, and when you do eventually speak to an agent, they can’t assist. All I got was empty promises. Today I got an email to say that the status of my fault-track has been updated to closed, but I’m still without network. I was told that a technician would be in contact with me to schedule an appointment to assess the problem, but no one contacted me. I have copied their response below.

Hi Abron,

The status of your fault has been updated.

Webafrica Reference: #160580 Provider: Vumatel Reach Logged on: 2023-09-21 13:27:40 Service: Fibre: Vuma Reach Uncapped 20/10 Mbps (ecw60@wafibre)

Status: Closed

Thank you for your patience.

Kind Regards, The Webafrica Support Team