BAD CUSTOMER SERVICE

Endless nightmare with webafrica. Im a customer for about 4yrs and up until fibre was introduced i was a happy camper on my ADSL account. We were forced to switch to fibre and I was told ADSL would automatically cancel out. Well, im now paying for fibre and ADSL monthly, bearing in mind my ADSL is deactivated. Now im receiving endless sms n emails cancelling my fibre which I DID NOT CANCEL. Then I received email to pay for my FREE TO USE ROUTER. i again contacted webafrica saying I DIDNT CANCEL MY FIBRE only my ADSL needs to be canceled. LAST WEEK i was focred to pay for my ADSL AND FIBRE or my service gets canceled. I paid the R963. Today I receive a invoice for a clawback fee... if u cancel within 12mths of contract u must pay a CLAWBACK FEE. again im scratching my head because I didn't cancel my FIBRE... I Refuse To Pay R1763 clawback fee for a service that is active. Im tired og contacting webafrica and this account doesn't seem to be getting reconciled. Ive spoken to more than 10ppl since December 2021, lisa Minaar, lerato n list goes on. WEBAFRICA GET YOUR ACT TOGETHER 😠😠😠😠😠