Bad customer service

I and many others in Hout Bay have been experiencing internet problems for the last week or so (since late November 2021). The problems have been slow speeds (as low as 4mbps on occasion), high latency (as high as 2000ms at times). I've been onto the WebAfrica web site to check their network status - nothing in our area. I've attempted to talk to their agents many times, got Willie the irritating robot every time and an agent once. The agent said there were no problems in the networks in our area. Yet today I found out that OpenServe has had a damaged fibre cable in our area for days. Attempts to contact Openserve have been unsuccessful, however, our service provider is WebAfrica, they are responsible for monitoring their customer's network access. Please get rid of Willie and replace him with some real people armed with the knowledge and tools to enable them to diagnose and fix problems. Also, get the WebAfrica network status map up to date!!!