BL
Bernedine L
1 reviews | Active since Apr 2026
09 Apr 2026, 14:29
Bad customer service
Talking to customer care for 2 days already, loosing airtime and data. They put me though to sales and provisioning the whole day, no one can seem to do there job. I just want to reconnect the wifi as we are new tenants and want to continue with there service because it was disconnected yesterday. They cannot do it, its to difficult. They are playing around on the whatsupp platform redirect me the whole time. Your customer services is very poor, no help at all. I WANT MY REFUND OF R249
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Webafrica's replyOfficial
09 Apr 2026, 14:47Hi Bernedine, we completely understand your frustration and the urgency of getting your service reconnected. An escalation has been submitted to our Sales team to assist with your reconnection order and to review your refund request of R249. We’re actively monitoring this escalation to ensure your case is prioritised and followed up until it’s fully resolved. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Apr 2026, 14:47
Official
Hi Bernedine, we completely understand your frustration and the urgency of getting your service reconnected. An escalation has been submitted to our Sales team to assist with your reconnection order and to review your refund request of R249. We’re actively monitoring this escalation to ensure your case is prioritised and followed up until it’s fully resolved. Warm regards,
Webafrica Crew
Webafrica Crew