Bad customer service

Firstly there is no direct line to call when you need help, ok we get that they use whatsapp and online self service chats but are they efficient at helping you no not most of the time ive pain on the 3rd of july 2024 and today is the 8th but i still have no service and internet connection ive been told it tales 24 to 48 hours to reflect but its been way longer than that she asking for help on the whatsapp customer all agents seem to said we will ask the billing department to allocate the funds so it can reflect , I've provided all necessary documentation as proof that ive paid nd still the response is the same I've spoken to already 5 agents with no help today its worse I've been waiting for 2 hours to get an agent to speak to me but it looks like I've been ignored, this is bad service at its core as I've mossed already 3 days of work die to no internet. I AM NOT HAPPY AT ALL