Bad Customer Service

I signed up with WebAfrica on the 11th of January and received my sim on the 14th, I immediately inserted it and was informed it could take up to 2 business days for the sim to provision and start working. Up until today January 22, I still do not have any of the services I paid for. I have cut tickets, called and email numerous times but to no avail. No one has bothered to follow up with my issue since the day it was brought to their attention. I have resorted to askinh them to rather cancel the service and refund me my money back and even that has fallen on deaf ears. What is sad about this situation is that this is not the first time I have signed up with them ( back when they were using Cell C sims ) and I never had any issues with them before.