Bad customer service

So here we go again... I have a debit order with webafrica every month the money is debited from my account last week and Friday it just went off and I received a message from them saying my service was terminated which doesn't make sense as the money is always available to debit from I've been struggling with them trying to still see eye to eye I go on a live chat with them and I end up waiting an hour for them to actually get an agent which at the time says the chat has ended due to me not responding but do they expect me to sit with my phone for a hour watching for them to respond.... Unacceptable 62 Erica way tafelsig they will know exactly which customer this is and this Internet access is crucial at the place and it just went off someone changed our Admin details aswell of the router so we have no access whatsoever and i will be leaving reviews as to the updates they still havent gotten back to me as I opened up another live chat with them.... Just ridiculous for real.