JM
JOSEPH M
1 reviews | Active since Dec 2025
17 Mar 2026, 21:46
Bad Customer experience
Back in December, I had an internet issue and ended up spending Christmas without any connection. The outage lasted for six days until a technician finally came to fix it. Now, once again, today marks the sixth day that I’ve been without internet. WebAfrica continues to disappoint.
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Replies (3)0
Replies (3)
Webafrica's replyOfficial
18 Mar 2026, 07:17 Morning Joseph. Thank you for sharing this with us. We completely understand how frustrating it is to be without internet for several days, especially after experiencing a similar issue before. That kind of disruption, particularly during important times, really isn’t the experience we want for you.
We’ve managed to check your profile and can confirm that a fault has been logged with our Openserve engineers for further investigation (Ref: WA***) to restore your connection as soon as possible. We can also see that one of our agents connected with you yesterday via chat (Reference: #***9, 2026-03-17 at 13:13:13) and provided an update on the fault status along with the way forward.
To help move things along, we’ve logged a follow-up with our faults team to prioritise your case and ensure you receive updates directly via SMS as progress is made.We truly appreciate your patience while this is being resolved and are focused on getting you back online as quickly as possible.
Warm regards,
Webafrica Crew
We’ve managed to check your profile and can confirm that a fault has been logged with our Openserve engineers for further investigation (Ref: WA***) to restore your connection as soon as possible. We can also see that one of our agents connected with you yesterday via chat (Reference: #***9, 2026-03-17 at 13:13:13) and provided an update on the fault status along with the way forward.
To help move things along, we’ve logged a follow-up with our faults team to prioritise your case and ensure you receive updates directly via SMS as progress is made.We truly appreciate your patience while this is being resolved and are focused on getting you back online as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica's reply18 Mar 2026, 07:17
Official
Morning Joseph. Thank you for sharing this with us. We completely understand how frustrating it is to be without internet for several days, especially after experiencing a similar issue before. That kind of disruption, particularly during important times, really isn’t the experience we want for you.
We’ve managed to check your profile and can confirm that a fault has been logged with our Openserve engineers for further investigation (Ref: WA***) to restore your connection as soon as possible. We can also see that one of our agents connected with you yesterday via chat (Reference: #***9, 2026-03-17 at 13:13:13) and provided an update on the fault status along with the way forward.
To help move things along, we’ve logged a follow-up with our faults team to prioritise your case and ensure you receive updates directly via SMS as progress is made.We truly appreciate your patience while this is being resolved and are focused on getting you back online as quickly as possible.
Warm regards,
Webafrica Crew
We’ve managed to check your profile and can confirm that a fault has been logged with our Openserve engineers for further investigation (Ref: WA***) to restore your connection as soon as possible. We can also see that one of our agents connected with you yesterday via chat (Reference: #***9, 2026-03-17 at 13:13:13) and provided an update on the fault status along with the way forward.
To help move things along, we’ve logged a follow-up with our faults team to prioritise your case and ensure you receive updates directly via SMS as progress is made.We truly appreciate your patience while this is being resolved and are focused on getting you back online as quickly as possible.
Warm regards,
Webafrica Crew
JM
JOSEPH M's updateReviewer Update
18 Mar 2026, 09:01Dear Sir/Madam,Thank you for taking the time to review my profile.As you may have noticed, this is not the first time I am experiencing this issue—this is now the second occurrence within the past three months. Unfortunately, my initial ticket was closed without any resolution, and no feedback was provided.Since then, I have been reaching out daily, only to receive the same response each time—that the ticket has been escalated. This situation has become extremely frustrating. It is unacceptable to be without internet service for six consecutive days without any clear resolution or meaningful communication.What concerns me further is that, should I decide to cancel the service due to this ongoing issue, I would likely be held accountable for a cancellation fee of R1000. This feels unfair given the lack of service delivery and support on your end.I kindly request urgent intervention to resolve this matter as soon as possible, along with clear and consistent communication moving forward.I look forward to your prompt response.Kind regards,
JM
JOSEPH M's update18 Mar 2026, 09:01
Reviewer Update
Dear Sir/Madam,Thank you for taking the time to review my profile.As you may have noticed, this is not the first time I am experiencing this issue—this is now the second occurrence within the past three months. Unfortunately, my initial ticket was closed without any resolution, and no feedback was provided.Since then, I have been reaching out daily, only to receive the same response each time—that the ticket has been escalated. This situation has become extremely frustrating. It is unacceptable to be without internet service for six consecutive days without any clear resolution or meaningful communication.What concerns me further is that, should I decide to cancel the service due to this ongoing issue, I would likely be held accountable for a cancellation fee of R1000. This feels unfair given the lack of service delivery and support on your end.I kindly request urgent intervention to resolve this matter as soon as possible, along with clear and consistent communication moving forward.I look forward to your prompt response.Kind regards,
Webafrica's replyOfficial
18 Mar 2026, 09:19Hi Joseph, thank you for your reply and for sharing your concerns so clearly. We completely understand how frustrating it is to face the same issue again, and we recognise that being without internet for several days is not the experience we want for you. Your case remains a priority, and our faults team is actively working with Openserve to restore your connection as quickly as possible. We’ve also requested that updates on progress are communicated to you directly via SMS, so you’re kept informed every step of the way. We truly appreciate your continued patience while this matter is being resolved and remain committed to getting your service back up without further delay. Warm Regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply18 Mar 2026, 09:19
Official
Hi Joseph, thank you for your reply and for sharing your concerns so clearly. We completely understand how frustrating it is to face the same issue again, and we recognise that being without internet for several days is not the experience we want for you. Your case remains a priority, and our faults team is actively working with Openserve to restore your connection as quickly as possible. We’ve also requested that updates on progress are communicated to you directly via SMS, so you’re kept informed every step of the way. We truly appreciate your continued patience while this matter is being resolved and remain committed to getting your service back up without further delay. Warm Regards,
Webafrica Crew
Webafrica Crew