NL
Ntombizodwa L
1 reviews | Active since Apr 2024
11 Sept 2026, 15:00
Bad connection and service
The signal went off at 11am and now at 3pm they still have me on hold, there’s no one to assist you worst service provider ever!
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
11 Sept 2026, 15:07Hi Ntombizodwa,
We understand how frustrating this is, especially after losing your connection at 11am and then being left waiting for hours without getting through to someone who could assist.
We understand how frustrating this is, especially after losing your connection at 11am and then being left waiting for hours without getting through to someone who could assist.
If your router is still showing that the connection is down, please restart it by switching it off at the power for about 30 seconds, then switch it back on and allow a few minutes for the connection to come back online. If the signal does not return, please let us know what lights are showing on the router so we can guide you through the next steps.
We appreciate that you’ve already spent a significant amount of time trying to get assistance and want to help you get back online as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Sept 2026, 15:07
Official
Hi Ntombizodwa,
We understand how frustrating this is, especially after losing your connection at 11am and then being left waiting for hours without getting through to someone who could assist.
We understand how frustrating this is, especially after losing your connection at 11am and then being left waiting for hours without getting through to someone who could assist.
If your router is still showing that the connection is down, please restart it by switching it off at the power for about 30 seconds, then switch it back on and allow a few minutes for the connection to come back online. If the signal does not return, please let us know what lights are showing on the router so we can guide you through the next steps.
We appreciate that you’ve already spent a significant amount of time trying to get assistance and want to help you get back online as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica Crew
NL
Ntombizodwa L's updateReviewer Update
11 Sept 2026, 15:16I’ve done all the trouble shooting before reaching out to you, called your 021 number and the agent Mpho said he sent it through still nothing.
NL
Ntombizodwa L's update11 Sept 2026, 15:16
Reviewer Update
I’ve done all the trouble shooting before reaching out to you, called your 021 number and the agent Mpho said he sent it through still nothing.
Webafrica's replyOfficial
11 Sept 2026, 15:31Hello Ntombizodwa
We have arranged a tech support callback for your profile. Our teams will review your Evotel service status and call you to further troubleshoot the connection and guide you on the next steps ASAP.
Warm regards,
Webafrica Crew
We have arranged a tech support callback for your profile. Our teams will review your Evotel service status and call you to further troubleshoot the connection and guide you on the next steps ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply11 Sept 2026, 15:31
Official
Hello Ntombizodwa
We have arranged a tech support callback for your profile. Our teams will review your Evotel service status and call you to further troubleshoot the connection and guide you on the next steps ASAP.
Warm regards,
Webafrica Crew
We have arranged a tech support callback for your profile. Our teams will review your Evotel service status and call you to further troubleshoot the connection and guide you on the next steps ASAP.
Warm regards,
Webafrica Crew
NL
Ntombizodwa L's updateReviewer Update
11 Sept 2026, 15:37I can understand the confusion of not having connection let me go into the account to check the service. This is the message I received from one of your technicians since 15:27
NL
Ntombizodwa L's update11 Sept 2026, 15:37
Reviewer Update
I can understand the confusion of not having connection let me go into the account to check the service. This is the message I received from one of your technicians since 15:27
Webafrica's replyOfficial
11 Sept 2026, 16:00Our tech support team will be in touch to assist you directly as soon as possible.
Webafrica's reply11 Sept 2026, 16:00
Official
Our tech support team will be in touch to assist you directly as soon as possible.