KM
Kirstie M
1 reviews | Active since Nov 2012
20 Mar 2026, 22:45
bad connection
i don’t understand how i pay for a service yet connection constantly drops, speed is pathetic and it’s frustrating as i’m paying a lot of money for what ? when i can’t even use it or watch or chat or anything, i want this resolved immediately
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
23 Mar 2026, 10:24Hello Kirstie,
Thank you for taking the time to share your experience. We completely understand how upsetting it is to pay for a service and not have a reliable connection, especially when it affects your ability to browse, chat, or stream. Experiencing frequent drops and slow speeds can be incredibly frustrating, and we sincerely acknowledge the inconvenience this has caused in your daily routine.
If you still require assistance, please send a direct message via Hello Peter with a full description of the issues you’ve been experiencing, including the email address and cellphone number linked to your Webafrica account, or alternatively your Webafrica account number. This will allow our team to investigate thoroughly and work with you to resolve the matter.
We appreciate your patience and value you as a customer. Our goal is to ensure you get the reliable service you’re paying for.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your experience. We completely understand how upsetting it is to pay for a service and not have a reliable connection, especially when it affects your ability to browse, chat, or stream. Experiencing frequent drops and slow speeds can be incredibly frustrating, and we sincerely acknowledge the inconvenience this has caused in your daily routine.
If you still require assistance, please send a direct message via Hello Peter with a full description of the issues you’ve been experiencing, including the email address and cellphone number linked to your Webafrica account, or alternatively your Webafrica account number. This will allow our team to investigate thoroughly and work with you to resolve the matter.
We appreciate your patience and value you as a customer. Our goal is to ensure you get the reliable service you’re paying for.
Warm regards,
Webafrica Crew
Webafrica's reply23 Mar 2026, 10:24
Official
Hello Kirstie,
Thank you for taking the time to share your experience. We completely understand how upsetting it is to pay for a service and not have a reliable connection, especially when it affects your ability to browse, chat, or stream. Experiencing frequent drops and slow speeds can be incredibly frustrating, and we sincerely acknowledge the inconvenience this has caused in your daily routine.
If you still require assistance, please send a direct message via Hello Peter with a full description of the issues you’ve been experiencing, including the email address and cellphone number linked to your Webafrica account, or alternatively your Webafrica account number. This will allow our team to investigate thoroughly and work with you to resolve the matter.
We appreciate your patience and value you as a customer. Our goal is to ensure you get the reliable service you’re paying for.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your experience. We completely understand how upsetting it is to pay for a service and not have a reliable connection, especially when it affects your ability to browse, chat, or stream. Experiencing frequent drops and slow speeds can be incredibly frustrating, and we sincerely acknowledge the inconvenience this has caused in your daily routine.
If you still require assistance, please send a direct message via Hello Peter with a full description of the issues you’ve been experiencing, including the email address and cellphone number linked to your Webafrica account, or alternatively your Webafrica account number. This will allow our team to investigate thoroughly and work with you to resolve the matter.
We appreciate your patience and value you as a customer. Our goal is to ensure you get the reliable service you’re paying for.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
17 Apr 2026, 15:49Hi Kirstie, we can see how disruptive this is for you, especially with drops happening throughout the day despite the router showing a stable green light. That helps rule out a basic power or signal loss, but it also confirms why the usual restart steps haven’t made any difference.Since the issue is ongoing and not time-specific, the most likely causes are either an unstable session on the line or intermittent Wi-Fi/router behaviour under load. We can work through a few focused checks on your side to narrow this down properly before anything else is considered.Please try this next step for us so we can isolate it clearly: connect one device directly to the router using a LAN cable (if available) and use only that connection for a short period. If the drops still happen on a wired connection, that confirms the issue is not Wi-Fi related and helps us focus purely on the line stability side. If it stays stable on cable but drops on Wi-Fi, then we’re dealing with a wireless interference or router placement issue instead.In the meantime, also take note of whether the router remains connected to the internet internally (Wi-Fi stays on) when the drop happens, or whether all access stops completely. That small detail makes a big difference in identifying the root cause.Once you’ve observed that, we’ll be able to guide you more precisely on the next fix without unnecessary back-and-forth or resets.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply17 Apr 2026, 15:49
Official
Hi Kirstie, we can see how disruptive this is for you, especially with drops happening throughout the day despite the router showing a stable green light. That helps rule out a basic power or signal loss, but it also confirms why the usual restart steps haven’t made any difference.Since the issue is ongoing and not time-specific, the most likely causes are either an unstable session on the line or intermittent Wi-Fi/router behaviour under load. We can work through a few focused checks on your side to narrow this down properly before anything else is considered.Please try this next step for us so we can isolate it clearly: connect one device directly to the router using a LAN cable (if available) and use only that connection for a short period. If the drops still happen on a wired connection, that confirms the issue is not Wi-Fi related and helps us focus purely on the line stability side. If it stays stable on cable but drops on Wi-Fi, then we’re dealing with a wireless interference or router placement issue instead.In the meantime, also take note of whether the router remains connected to the internet internally (Wi-Fi stays on) when the drop happens, or whether all access stops completely. That small detail makes a big difference in identifying the root cause.Once you’ve observed that, we’ll be able to guide you more precisely on the next fix without unnecessary back-and-forth or resets.Warm regards,
Webafrica Crew
Webafrica Crew