SD
Spokazi D
1 reviews | Active since Aug 2022
26 Mar 2026, 09:01
Bad company
Very bad company, would not recommend it to anyone. After taking up their service and you decide to cancel. They charge you ridiculous amount of R1000 for cancellation and R1000 for the router if you decide to keep. Mind you I've been with them for over 3 years. They didn't even communicate with me,they sent my outstanding amount for the router and cancellation fee for debit collection.
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Replies (3)0
Replies (3)
Webafrica's replyOfficial
26 Mar 2026, 09:26Hi Spokazi, we understand how frustrating this situation must be, especially given your loyalty over the past three years. It’s clear that the charges and the lack of direct communication have caused significant disappointment, and we appreciate you sharing your experience.
We have located your account with the details provided. Your service was disconnected due to non-payment, which triggered the standard outstanding balance process, including the applicable cancellation and router fees. These charges are in line with our service terms, which apply when a service is cancelled or equipment is not returned.
If you would like more details or clarification regarding your billing, please send us a DM, and our team will assist you directly. Warm regards,
Webafrica Crew
We have located your account with the details provided. Your service was disconnected due to non-payment, which triggered the standard outstanding balance process, including the applicable cancellation and router fees. These charges are in line with our service terms, which apply when a service is cancelled or equipment is not returned.
If you would like more details or clarification regarding your billing, please send us a DM, and our team will assist you directly. Warm regards,
Webafrica Crew
Webafrica's reply26 Mar 2026, 09:26
Official
Hi Spokazi, we understand how frustrating this situation must be, especially given your loyalty over the past three years. It’s clear that the charges and the lack of direct communication have caused significant disappointment, and we appreciate you sharing your experience.
We have located your account with the details provided. Your service was disconnected due to non-payment, which triggered the standard outstanding balance process, including the applicable cancellation and router fees. These charges are in line with our service terms, which apply when a service is cancelled or equipment is not returned.
If you would like more details or clarification regarding your billing, please send us a DM, and our team will assist you directly. Warm regards,
Webafrica Crew
We have located your account with the details provided. Your service was disconnected due to non-payment, which triggered the standard outstanding balance process, including the applicable cancellation and router fees. These charges are in line with our service terms, which apply when a service is cancelled or equipment is not returned.
If you would like more details or clarification regarding your billing, please send us a DM, and our team will assist you directly. Warm regards,
Webafrica Crew
SD
Spokazi D's updateReviewer Update
26 Mar 2026, 09:31When I called to cancel my line. Your team told you you will call shortly to schedule a collection of the router. That was last year 2025. I never received a call or any type of communication,up until I received a call from the debits collection company. Which is wrong .
SD
Spokazi D's update26 Mar 2026, 09:31
Reviewer Update
When I called to cancel my line. Your team told you you will call shortly to schedule a collection of the router. That was last year 2025. I never received a call or any type of communication,up until I received a call from the debits collection company. Which is wrong .
Webafrica's replyOfficial
26 Mar 2026, 09:38Hi Spokazi, we completely understand how frustrating and disappointing this situation must be, especially after expecting a call for your router collection and instead being contacted by a debit collection company. We truly appreciate you taking the time to share these details, as it helps us fully understand the impact this has had on you.
To help us look closely into this matter and assist you properly, please send us an email at *** with the following: your review, the link or a screenshot, and your registered email address. Including these details allows us to securely verify your account and ensure your concerns are addressed appropriately.
We always aim to reply as quickly as possible, and our general response timeframe is up to 24 hours. You can rest assured that your email will go directly to the team who can assist you. We appreciate your patience and thank you for giving us the opportunity to address this. Warm regards,
Webafrica Crew
To help us look closely into this matter and assist you properly, please send us an email at *** with the following: your review, the link or a screenshot, and your registered email address. Including these details allows us to securely verify your account and ensure your concerns are addressed appropriately.
We always aim to reply as quickly as possible, and our general response timeframe is up to 24 hours. You can rest assured that your email will go directly to the team who can assist you. We appreciate your patience and thank you for giving us the opportunity to address this. Warm regards,
Webafrica Crew
Webafrica's reply26 Mar 2026, 09:38
Official
Hi Spokazi, we completely understand how frustrating and disappointing this situation must be, especially after expecting a call for your router collection and instead being contacted by a debit collection company. We truly appreciate you taking the time to share these details, as it helps us fully understand the impact this has had on you.
To help us look closely into this matter and assist you properly, please send us an email at *** with the following: your review, the link or a screenshot, and your registered email address. Including these details allows us to securely verify your account and ensure your concerns are addressed appropriately.
We always aim to reply as quickly as possible, and our general response timeframe is up to 24 hours. You can rest assured that your email will go directly to the team who can assist you. We appreciate your patience and thank you for giving us the opportunity to address this. Warm regards,
Webafrica Crew
To help us look closely into this matter and assist you properly, please send us an email at *** with the following: your review, the link or a screenshot, and your registered email address. Including these details allows us to securely verify your account and ensure your concerns are addressed appropriately.
We always aim to reply as quickly as possible, and our general response timeframe is up to 24 hours. You can rest assured that your email will go directly to the team who can assist you. We appreciate your patience and thank you for giving us the opportunity to address this. Warm regards,
Webafrica Crew