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Etricia
1 reviews | Active since Mar 2026
17 Mar 2026, 20:29
Bad communication with the clients
Bad communication with the clients. I waited for almost 4 days without getting a solution to my query as I would be waiting for the agent to be available.
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Replies (1)
Webafrica's replyOfficial
18 Mar 2026, 07:03Morning Etricia. Thank you for sharing your experience with us. We completely understand how frustrating it must have been to wait several days for assistance, especially when you were seeking a clear resolution. Your feedback is important and helps us improve how we support you.
We’ve located your profile and can confirm that one of our agents has since assisted you with your billing and connection concerns and provided a resolution via chat (Reference: #***6, 2026-03-17 at 18:00:46). We’re glad to see that your query has now been resolved.
We appreciate your patience during the process, and your experience has been shared with the team to help further improve response times and communication going forward. Thank you again for bringing this to our attention.
Warm regards,
Webafrica Crew
We’ve located your profile and can confirm that one of our agents has since assisted you with your billing and connection concerns and provided a resolution via chat (Reference: #***6, 2026-03-17 at 18:00:46). We’re glad to see that your query has now been resolved.
We appreciate your patience during the process, and your experience has been shared with the team to help further improve response times and communication going forward. Thank you again for bringing this to our attention.
Warm regards,
Webafrica Crew
Webafrica's reply18 Mar 2026, 07:03
Official
Morning Etricia. Thank you for sharing your experience with us. We completely understand how frustrating it must have been to wait several days for assistance, especially when you were seeking a clear resolution. Your feedback is important and helps us improve how we support you.
We’ve located your profile and can confirm that one of our agents has since assisted you with your billing and connection concerns and provided a resolution via chat (Reference: #***6, 2026-03-17 at 18:00:46). We’re glad to see that your query has now been resolved.
We appreciate your patience during the process, and your experience has been shared with the team to help further improve response times and communication going forward. Thank you again for bringing this to our attention.
Warm regards,
Webafrica Crew
We’ve located your profile and can confirm that one of our agents has since assisted you with your billing and connection concerns and provided a resolution via chat (Reference: #***6, 2026-03-17 at 18:00:46). We’re glad to see that your query has now been resolved.
We appreciate your patience during the process, and your experience has been shared with the team to help further improve response times and communication going forward. Thank you again for bringing this to our attention.
Warm regards,
Webafrica Crew