Bad communication.

Firstly, I put in my new address where I recently moved to online to place an order for fibre. I get two emails from different people saying I need to give the unit number for my place (which I already did as I needed to in order to place the order) so they delayed the installation because they needed the unit number which I already gave.

Secondly, I've been trying to contact someone for two days now. I've emailed two different people and had no response, I've chatted with the bot on WhatsApp and attempted to get through to an agent but haven't been able to, the bot left countless "call back requests" and I've trying calling directly 3 times after waiting over 10mins, I've given up.

As a potentially new client, this lack of service is terrible and my wife and I need internet to be set up ASAP as we both work online.