BAD COMMUNICATION!

My line was activated on the 14th of December 2021 and I'm yet to receive my modem. I even took the time and wasted my Airtime to call @Dawn Wing Couriers directly to make arrangements for my delivery to ensure I'm home, because clearly they can't pick up the phone to me. I messaged you guys yesterday again asking when my modem will be delivered and you said today please refer to ***. Nothing was delivered and I messaged today at 13h30 following up on delivery and all you can respond with is "Need to grab a cuppa while you wait?". At this point I need a cup of something very strong! Honestly I've been waiting for a response since 13h30! But yet you are still happy to take money off my account for December and January but I haven't even been able to use my Fiber because I don't have a modem. Not impressed and I haven't even been a client for a month. Please sort this out by close of business tomorrow otherwise I take my money else where 😡!