BAD Client Service

I moved in March 2021 and my account was thrice debited. Eventually Fibre was installed where I'm staying now and I rejoined due to the best internet service that WebAfrica offers. BUT their CLIENT SERVICE is exstremely BAD. I liaise with a consultant this morning after trying last night and this morning to make payment my service was disconnected. Then the consultant assist me to make payment via another link and say after 2-3 hours my service will be reconnected that was at 11h45 this morning it's now 21h45 and still not connected. I've incurred exspensive data to connect with the WILLIE-THE BOT which is very unhelpful because the information that is requested for example when I needed to cancel I could not and now directing me to the correct person is not happening. I need my internet connection restore asap and I don't have DATA for a BOT. You are welcome to call me but the importance is RESTORING MY INTERNET FIBRE CONNECTION ASAP. Service received is very BAD Kind regards Ursula Cicilie