BAD BAD SERVICE - WEBAFRICA

I would rather not give them any stars. This service isnt a service you would want to have if your internet is down for 2 days. Only way to communicate is via WhatsApp. When trying to follow up on your case, all they say its been Escalated. You email their support line but no one replies back but only saying its been Escalated. I now cant get through on WhatsApp even though I can see the messages have gone through. I tell them the Urgency of the call and get told that this could take up to 72hrs for them to address my case. My son is writing exams, I am unable to work remotely and yet they quick to take off my monthly fee. I am so disappointed in the way they handle cases like mine. I was even told to buy a UPS when issues like this happens again. Wow. Don't I pay them enough already. This is SO SO BAD