Bad bad communication & service!!

Horrible customer service!!! Very very very bad to get hold of !!!! I've been transferred to a agent 7 times today via the online chat . My WiFi went this morning I did make a payment on the 1st of the month which was due ! I was told today that my payment was linked to an address that / never has been used . I told them that this is not my mistake as I did everything right on my end . They suspended my service now and advised that I need to wait for the refund 10-15 Working days which is waay to long ! They said I just need to wait and further I got no communication from . I am highly disappointed and stressed out because of this . This company sucks they are so hard to get hold of when you actually need their assistance!!!!! I will take further action and will not leave it like this !!!! Webafrica vumatel must fall !!!!!!!!!! 🤬