BAD BAD BAD VERY BAD SERVICE FROM WEBAFRICA

I have never had such bad service from a provider that does not help with issues. My Fibre line has been off for the last 7 days. I now get updates from Webafrica, and they only say that it has been escalated to the Exco level. I have been very patient with this till now, but I am at the end of my wits with these people, and there is no service to paying customers. I will never recommend anybody to go to Webafrica and Metro fibre for any sort of service if this his how they treat customers. I also requested that they give me a refund on my monthly subscription but was bluntley advise now.