Bad Bad Bad Service

I am doing IT Support for a client, and we are trying to move her domain to a different hosting company. OMG the confusion within the support department was just too much. My ticket number is ***. This is what was said:<br> <br> ME: <br> I am transferring my domain to [URL Removed] Please accept the transfer ticket and please provide me with the EPP code for the transfer<br> <br> Thank you <br> <br> Webafrica Support:<br> Thank you for your email.<br> I have checked and found that domain [URL Removed] is not registered with us.<br> It is currently registered with \Serve-Hosting (Pty) Ltd". You can also confirm the same through below given [URL Removed]<br> Please let us know if you want to transfer the domain to us"