KK
Kopano K
1 reviews | Active since Apr 2026
24 Apr 2026, 12:13
bad bad bad service
I initially requested a service; however, I was continuously redirected from one representative to another without any resolution. Despite the lack of proper assistance and no successful delivery of the requested service, my account was debited.
When I queried this and requested a refund, I was informed that a service had been rendered. I strongly dispute this, as the service provided was inadequate and did not meet acceptable standards. Furthermore, I do not have any active service with your company.I therefore formally request a full refund of the amount debited from my account. I also request a clear explanation of the charges and confirmation that no further billing will occur.
Helpful (0)
Replies (9)0
Replies (9)
Webafrica's replyOfficial
24 Apr 2026, 12:29Hi Kopano,
We understand your concerns regarding the repeated handovers, the lack of resolution on the requested service, and the confusion around the charges app**** despite there being no active service in place. We also note your request for a full refund, a clear explanation of the charges, and confirmation that no further billing will occur.
We can see that you are currently engaging with one of our agents who is assisting you with your cancellation and refund request, and this is actively being worked on. The relevant details are being reviewed to ensure the charges app**** are clearly explained and that your account status is aligned correctly.
Your feedback has been shared with our Service Quality Team for review and improvement, particularly around service delivery, handovers, and billing communication. If you still require any further assistance or clarity at any stage, please feel free to reach out to us via Hello Peter, and we’ll be happy to assist further.
Warm regards,
Webafrica Crew
We understand your concerns regarding the repeated handovers, the lack of resolution on the requested service, and the confusion around the charges app**** despite there being no active service in place. We also note your request for a full refund, a clear explanation of the charges, and confirmation that no further billing will occur.
We can see that you are currently engaging with one of our agents who is assisting you with your cancellation and refund request, and this is actively being worked on. The relevant details are being reviewed to ensure the charges app**** are clearly explained and that your account status is aligned correctly.
Your feedback has been shared with our Service Quality Team for review and improvement, particularly around service delivery, handovers, and billing communication. If you still require any further assistance or clarity at any stage, please feel free to reach out to us via Hello Peter, and we’ll be happy to assist further.
Warm regards,
Webafrica Crew
Webafrica's reply24 Apr 2026, 12:29
Official
Hi Kopano,
We understand your concerns regarding the repeated handovers, the lack of resolution on the requested service, and the confusion around the charges app**** despite there being no active service in place. We also note your request for a full refund, a clear explanation of the charges, and confirmation that no further billing will occur.
We can see that you are currently engaging with one of our agents who is assisting you with your cancellation and refund request, and this is actively being worked on. The relevant details are being reviewed to ensure the charges app**** are clearly explained and that your account status is aligned correctly.
Your feedback has been shared with our Service Quality Team for review and improvement, particularly around service delivery, handovers, and billing communication. If you still require any further assistance or clarity at any stage, please feel free to reach out to us via Hello Peter, and we’ll be happy to assist further.
Warm regards,
Webafrica Crew
We understand your concerns regarding the repeated handovers, the lack of resolution on the requested service, and the confusion around the charges app**** despite there being no active service in place. We also note your request for a full refund, a clear explanation of the charges, and confirmation that no further billing will occur.
We can see that you are currently engaging with one of our agents who is assisting you with your cancellation and refund request, and this is actively being worked on. The relevant details are being reviewed to ensure the charges app**** are clearly explained and that your account status is aligned correctly.
Your feedback has been shared with our Service Quality Team for review and improvement, particularly around service delivery, handovers, and billing communication. If you still require any further assistance or clarity at any stage, please feel free to reach out to us via Hello Peter, and we’ll be happy to assist further.
Warm regards,
Webafrica Crew
KK
Kopano K's updateReviewer Update
24 Apr 2026, 14:59still being sent from one agent to another. been at this since 10am and still no resolution
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KK
Kopano K's update24 Apr 2026, 14:59
Reviewer Update
still being sent from one agent to another. been at this since 10am and still no resolution
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Webafrica's replyOfficial
24 Apr 2026, 16:27Hi Kopano,
Thank you for your message and for clearly explaining how long you’ve been trying to get this resolved. Being passed between multiple agents since this morning without a clear outcome is understandably frustrating and not the experience we want you to have.
We can confirm that a refund has been logged on your account, and this is currently being processed by the relevant team. Your feedback regarding the repeated handovers and lack of continuity has been noted, as this highlights a breakdown in ownership that needs to be addressed.
This experience has been shared with our Service Quality Team for review and improvement, specifically around case handling and reducing unnecessary transfers between agents.
Warm regards,
Webafrica Crew
Thank you for your message and for clearly explaining how long you’ve been trying to get this resolved. Being passed between multiple agents since this morning without a clear outcome is understandably frustrating and not the experience we want you to have.
We can confirm that a refund has been logged on your account, and this is currently being processed by the relevant team. Your feedback regarding the repeated handovers and lack of continuity has been noted, as this highlights a breakdown in ownership that needs to be addressed.
This experience has been shared with our Service Quality Team for review and improvement, specifically around case handling and reducing unnecessary transfers between agents.
Warm regards,
Webafrica Crew
Webafrica's reply24 Apr 2026, 16:27
Official
Hi Kopano,
Thank you for your message and for clearly explaining how long you’ve been trying to get this resolved. Being passed between multiple agents since this morning without a clear outcome is understandably frustrating and not the experience we want you to have.
We can confirm that a refund has been logged on your account, and this is currently being processed by the relevant team. Your feedback regarding the repeated handovers and lack of continuity has been noted, as this highlights a breakdown in ownership that needs to be addressed.
This experience has been shared with our Service Quality Team for review and improvement, specifically around case handling and reducing unnecessary transfers between agents.
Warm regards,
Webafrica Crew
Thank you for your message and for clearly explaining how long you’ve been trying to get this resolved. Being passed between multiple agents since this morning without a clear outcome is understandably frustrating and not the experience we want you to have.
We can confirm that a refund has been logged on your account, and this is currently being processed by the relevant team. Your feedback regarding the repeated handovers and lack of continuity has been noted, as this highlights a breakdown in ownership that needs to be addressed.
This experience has been shared with our Service Quality Team for review and improvement, specifically around case handling and reducing unnecessary transfers between agents.
Warm regards,
Webafrica Crew
KK
Kopano K's updateReviewer Update
13 May 2026, 10:25Still waiting for my refund and i see you still debiting my account. your service is really bad
KK
Kopano K's update13 May 2026, 10:25
Reviewer Update
Still waiting for my refund and i see you still debiting my account. your service is really bad
Webafrica's replyOfficial
13 May 2026, 10:47Hi Kopano, we hear your frustration, especially with the continued debits while you’re still waiting for the refund to be finalised. That combination can understandably feel unfair and concerning. We’ve followed up with our billing team to check the current status of your refund so we can get clarity on where it is in the approval process. In cases like this, the refund is still tied to finance approval stages, which is why it may not yet have been released, even though the request has already been logged. On the debit side, account billing can sometimes continue while the refund is still pending processing, depending on where the cycle sits. We understand how frustrating that feels, and the goal now is to align both sides properly once finance completes their review so everything is correctly adjusted. We’ll keep monitoring this closely and push for a clear update as soon as possible so you’re not left waiting without answers. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 May 2026, 10:47
Official
Hi Kopano, we hear your frustration, especially with the continued debits while you’re still waiting for the refund to be finalised. That combination can understandably feel unfair and concerning. We’ve followed up with our billing team to check the current status of your refund so we can get clarity on where it is in the approval process. In cases like this, the refund is still tied to finance approval stages, which is why it may not yet have been released, even though the request has already been logged. On the debit side, account billing can sometimes continue while the refund is still pending processing, depending on where the cycle sits. We understand how frustrating that feels, and the goal now is to align both sides properly once finance completes their review so everything is correctly adjusted. We’ll keep monitoring this closely and push for a clear update as soon as possible so you’re not left waiting without answers. Warm regards,
Webafrica Crew
Webafrica Crew
KK
Kopano K's updateReviewer Update
10 Jun 2026, 09:05What you are doing is considered *****. Please refund me. How can you say I made a purchase? Where and how did you get my card details?
KK
Kopano K's update10 Jun 2026, 09:05
Reviewer Update
What you are doing is considered *****. Please refund me. How can you say I made a purchase? Where and how did you get my card details?
Webafrica's replyOfficial
10 Jun 2026, 09:47Hi Kopano,
We understand how alarming it must be to see charges on your account that you don’t recognise, especially when you’re unsure how your card details were used. Situations like this can feel very concerning and stressful. That’s not the level of clarity and security you should be experiencing when it comes to your account.
After reviewing your account, we can confirm that a refund was processed on 15 May, which would typically have reflected in your bank account within 5–7 business days. However, we can also see that the Vumatel service went active again in error, which is why billing has resumed.
To ensure everything is corrected, we have requested the team that handled your order to process an immediate cancellation and review the account for a refund where applicable. This will ensure your billing is aligned correctly.
We will continue to follow up internally to ensure your account is corrected and you receive the clarity and resolution you’ve been requesting.
Warm regards,
Webafrica Crew
We understand how alarming it must be to see charges on your account that you don’t recognise, especially when you’re unsure how your card details were used. Situations like this can feel very concerning and stressful. That’s not the level of clarity and security you should be experiencing when it comes to your account.
After reviewing your account, we can confirm that a refund was processed on 15 May, which would typically have reflected in your bank account within 5–7 business days. However, we can also see that the Vumatel service went active again in error, which is why billing has resumed.
To ensure everything is corrected, we have requested the team that handled your order to process an immediate cancellation and review the account for a refund where applicable. This will ensure your billing is aligned correctly.
We will continue to follow up internally to ensure your account is corrected and you receive the clarity and resolution you’ve been requesting.
Warm regards,
Webafrica Crew
Webafrica's reply10 Jun 2026, 09:47
Official
Hi Kopano,
We understand how alarming it must be to see charges on your account that you don’t recognise, especially when you’re unsure how your card details were used. Situations like this can feel very concerning and stressful. That’s not the level of clarity and security you should be experiencing when it comes to your account.
After reviewing your account, we can confirm that a refund was processed on 15 May, which would typically have reflected in your bank account within 5–7 business days. However, we can also see that the Vumatel service went active again in error, which is why billing has resumed.
To ensure everything is corrected, we have requested the team that handled your order to process an immediate cancellation and review the account for a refund where applicable. This will ensure your billing is aligned correctly.
We will continue to follow up internally to ensure your account is corrected and you receive the clarity and resolution you’ve been requesting.
Warm regards,
Webafrica Crew
We understand how alarming it must be to see charges on your account that you don’t recognise, especially when you’re unsure how your card details were used. Situations like this can feel very concerning and stressful. That’s not the level of clarity and security you should be experiencing when it comes to your account.
After reviewing your account, we can confirm that a refund was processed on 15 May, which would typically have reflected in your bank account within 5–7 business days. However, we can also see that the Vumatel service went active again in error, which is why billing has resumed.
To ensure everything is corrected, we have requested the team that handled your order to process an immediate cancellation and review the account for a refund where applicable. This will ensure your billing is aligned correctly.
We will continue to follow up internally to ensure your account is corrected and you receive the clarity and resolution you’ve been requesting.
Warm regards,
Webafrica Crew
KK
Kopano K's updateReviewer Update
10 Jun 2026, 10:06Please refund me cause what you're doing is ***** and cancel my information from your database
KK
Kopano K's update10 Jun 2026, 10:06
Reviewer Update
Please refund me cause what you're doing is ***** and cancel my information from your database
Webafrica's replyOfficial
10 Jun 2026, 10:39Hi Kopano,
We`ve received confirmation that the service has now been cancelled to ensure it does not happen again, and a refund request has been logged.
We will continue to follow up to ensure your refund is processed and that this matter is fully resolved for you.
Warm regards,
Webafrica Crew
We`ve received confirmation that the service has now been cancelled to ensure it does not happen again, and a refund request has been logged.
We will continue to follow up to ensure your refund is processed and that this matter is fully resolved for you.
Warm regards,
Webafrica Crew
Webafrica's reply10 Jun 2026, 10:39
Official
Hi Kopano,
We`ve received confirmation that the service has now been cancelled to ensure it does not happen again, and a refund request has been logged.
We will continue to follow up to ensure your refund is processed and that this matter is fully resolved for you.
Warm regards,
Webafrica Crew
We`ve received confirmation that the service has now been cancelled to ensure it does not happen again, and a refund request has been logged.
We will continue to follow up to ensure your refund is processed and that this matter is fully resolved for you.
Warm regards,
Webafrica Crew