Bad bad bad customer service, false advertising

Their advertising is misleading - 'internet access' made easy. I tried to sign up online and heard nothing from them. I phoned them the following day, spoke to someone in sales and the lady was very impatient with all my questions. I told her I wanted the uncapped adsl line and she signed me up by I had to call Telkom to transfer the line to some kind of pool which I did, but Telkom explained that they (Webafrica) must contact Openserve to get the line from the pool . I phoned them (WA) back and she was very irritated. She said she'll keep me updated on the progress. Never heard from them, phoned them a few days later and another lady said she'll find out and get back to me. She eventually sent me a mail to say that they couldn't transfer the line and that I must get back to them within 5 days otherwise I'll have to re-apply. So I left it. End of Jan my husband's bank account was debited with the amount I initially signed up to, but was told will be cancelled. I tried to phone them to repay us, but I can't get through on their customer care line - those jokes that the guy tells while you hold is excruciating! So I'm paying for a service I'm not getting. Bad experience, won't recommend them at all.