BAD BAD BAD customer service.

Worst experience. I wait 15mins at a time to speak to an agent and when I do get through I get the most generic answers. I first called in because they debited my account for delivery of a LTE router but the payment was still pending because they did not fully process the payment. I was told by the agent to go use the pay now function on their website. I said no because the payment was already reserved by them I cant remake the payment. He was then advised by finance that the payment will be processed the next day, when I check my bank account the next day, the payment had gone through but then they reserved the amount again. I phone again wait ridiculously long and get through to some one who just says they will speak to finance and then my airtime cuts because I waited so long. I phone again and Im asked to send through proof of payments because both payments that went through on my account does not reflect on their system. Im beginning to think I should just cut my losses because the amount of airtime spent to get through to them will probably amount to more than R 249