BAD BAD BAD CLIENT SERVICE

I took a 50/50 to package. Was downgraded to 25/25 without being informed and the monthly fee went up for lower bandwidth. Consultant assisted to upgrade back to 50/50 but now I pay the upgrade fee. Again battled with the whatsapp agent to find out why am I paying upgrade fee. But he clearly does not know how it works and just wants to upgrade again. Is Webafrica hiding behind whatsapp assistance, which is terrible, instead of having a call centre to assist clients telephonically. 2 weeks later, problem not solved.