BAD BAD BAD

I am extremely disappointed and dissatisfied with the service I have received from your company. I gave notice on the 1st of April that we would be relocating to a new property which, unfortunately, does not support fibre.

I also informed you that we would be switching to LTE instead. Since then, everything has been a complete mess. To summarize: I sent an email stating that I would only continue using your services once my account had been sorted out. I also inquired about the return process for the router, yet no one got back to me. Now, I see that I have been charged an additional R1000 for the router – despite my intention to return it within the 20-day window. What is going on? This level of service is unacceptable. I will be lodging an official complaint and will be informing others of my experience with your company. In addition to the issues mentioned, I have now also been charged a R1000 cancellation fee.

This is extremely frustrating, as it was never my intention to cancel your services altogether. I had always planned to continue using your services – just at the new property