Bad and Unreliable Customer Service

My mom app**** for Fibre 2 weeks ago. The router was delivered but no feedback on the installation. I had to intervene and was helped by Jameson who requested that we send my mothers ID document and Proof of residence which we did. After several follow ups Michaela made contact with my mom and said that a company named Frog foot would be assisting with the installation next week Monday 26/07. My mom received a message this morning to let her know that according to their records the request was cancelled. The service we’ve received thus far is terribly unreliable and unclear. We’ve had to make several calls and send emails, WhatsApp’s but still find ourselves in the same place. I trust that this platform will get the attention of Management so that my mothers request will be treated with urgency.