FM
Frans M
1 reviews | Active since Apr 2024
20 Apr 2026, 09:21
Bad and slow service
I app**** to move my fiber to my new home address, and it was attended to after many days. Now the router is installed but it doesn't have internet connection for more than two days. I've been trying to get help with no success. I am even thinking of cancelling the deal today. It has inconvenienced my work and my children's studies. I am not happy at all.
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Replies (1)
Webafrica's replyOfficial
20 Apr 2026, 09:29Hi Frans, we understand how disruptive this has been, especially with your work and your children’s studies relying on a stable connection. Waiting days during a move and then still being without internet after the router installation is understandably frustrating.
This has now been sent to our Moving Support Team to take ownership and assist with getting your fibre connection activated and stable as a priority. The focus here is to ensure the service is properly brought online so you can start using it without further delay.
Once the activation is completed on the provider side, the connection should come through automatically on your router. If needed, a simple restart of the router (power off for 30 seconds, then back on) will help it sync once the line is live.
The team will continue working on this until it is resolved.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply20 Apr 2026, 09:29
Official
Hi Frans, we understand how disruptive this has been, especially with your work and your children’s studies relying on a stable connection. Waiting days during a move and then still being without internet after the router installation is understandably frustrating.
This has now been sent to our Moving Support Team to take ownership and assist with getting your fibre connection activated and stable as a priority. The focus here is to ensure the service is properly brought online so you can start using it without further delay.
Once the activation is completed on the provider side, the connection should come through automatically on your router. If needed, a simple restart of the router (power off for 30 seconds, then back on) will help it sync once the line is live.
The team will continue working on this until it is resolved.
Warm regards,
Webafrica Crew
Webafrica Crew