Awful service when there's issues to be resolved

My internet went down the 8th, I couldn't even search for WiFi. I logged a call and was promised turn around time of 48 hours of which didn't happen, I had to escalate twice then eventually after 5 days the network was restored but it said (no internet), I made a payment, for some reason my account was not debited. I got a message that my services will be restored in an hour of which didn't happen.

The following day which was not the 13th, the network went down again and I can't see wifi signal