Awful service provider

Worst experience with them. I have been waiting 3 weeks for my fibre line to be up and running and at the time of typing this it is still not up. They only communicate via whatsapp and it takes hours just to reach one of their agents. Half the staff that I have spoken to have no clue how to solve the problems I had. They kept saying things like I will get feedback in 24-48 hours and never gave me any feedback. I have also had to get in contact with them just to get any feedback at all. Worst service provider I have dealt with. I do not recommend them.