Awful service

I waited a while for my fibre to get installed. About a month. I wasn't happy about it but I understood it.

Then the install team came, and did a great job and the fibre line was activated.

Still on WhatsApp waiting for an answer.... From 10H30 and now 15H00.

Two simple easy to answer questions I would guess.

"10/01, 10:39] Jan: 1. How will this be app****: "Fibre active within 21 days or you get R999" [10/01, 10:39] Jan: 2. I have R19.63 prorate because my fibre got activated yesterday. Can this be taken with the next debit order?"

[01/10/2024 10:49] Webafrica: Fatihah M.: so your fibre was only installed yerstday. you need to pay only 19.63 for October. will bill from the 1st everymonth. [01/10/2024 10:54] Webafrica: Fatihah M.: yes you need to pay it today [01/10/2024 10:55] Webafrica: Fatihah M.: fibre will be active for the whole month after payment [01/10/2024 10:56] Webafrica: is this profile correct? [01/10/2024 10:57] Webafrica: Fatihah M.: your service is cancelled and can not be paid. you need to order new service [01/10/2024 10:58] Webafrica: Fatihah M.: i honestly do not know

This was some of Fatihah M's replies.

Then I go transferred somewhere, waited forever, asked a bunch of questions and got transferred again, and pending....

Fatihah M" needs to get slapped and then fired but Webafrica needs to wake the **** up.

I sent a mail to ***

I wish I could just ****ing talk to someone.