AWFUL SERVICE BY WEBAFRICA T/A VUMATEL

Webafrica has a very awful customer service ever. I took out a prepaid WiFi service. I paid for Service and there was an outage therefore so services in our area, but they received payment, and we were never informed of the outage. I contacted them via live chat on WhatsApp, i was informed that they are aware of the outage, and I cancelled the service and requested the refund for my service this was on the 10th of December 2024. I was told the payment will reflect on my account within 10-15 business days. I contact them again on 2nd January 2025 Sanele Z said there's no request on the system for my refund I sent screenshot of the previous conversation, only the did he now change his statement to sys the refund will be paid out in 6 business days. on the 13th January I spoke to Sasha_Lee that's only then when I would say I got some movement she arranged credit note be successfully created again my name. Now let get one thing straight I so not have an account with Webafrica. They offer their services on prepaid - so I pay, and they offer services. Now why after I've paid and not received service would they create a credit note for service that I do not require anymore. So, on 14th of January, I had a chat with Baliwe Moyakhe who also did say that no refund request was logged. I then again sent previous conversations, and she claimed that she sent a refund request. My issue is why we were never informed that we would have no services. Secondly why did Webafrica receive my payment knowing that they will not be able to provide services. Thirdly why is it taking them forever to reimburse me after putting me in this predicament.