Awful Service, awful support, arrogant!

The worst customer service ever! DO NOT recommend! Our service has been down for 2 months despite paying for it. I have tried everything to contact some one, even on live chat to try assist. I have even called sales who said someone will call me back and they never did. I have tried to log faults here and it just sends me round in circles. I eventually got them to cancel only for them to say they were going to charge me for another month because there is a 30 day notice period. So they are going to charge me for another month of non-service.