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Christian C
1 reviews | Active since Apr 2026
09 Apr 2026, 13:38
Awful service and support
The service I have received from webAfrica has been absolutely terrible.
First, when I asked to move my existing connection to a new address, two products were activated on my account instead — meaning I have been paying double every month for something I never requested.
Then, once that issue was sorted out, which took days, and without any notification of why or when, my service has been cancelled outright, mid-month, for a month I have already paid for.
Now I have to sit and wait on your awful chat service to try and get this rectified — which every single time takes days to resolve and requires being transferred multiple times before the right person is available to help. And that’s if the chat doesn’t time out while I’m on hold, forcing me to start the whole process over again from scratch.
How is any of this acceptable?
Helpful (0)
Replies (7)0
Replies (7)
Webafrica's replyOfficial
09 Apr 2026, 13:48Hi Christian. We can see how frustrating this has been, being billed for two services you didn’t request, then having your connection cancelled mid-month after payment, and needing to chase support multiple times is not acceptable. The back-and-forth and delays you’ve experienced would test anyone’s patience. Your case has now been escalated to our Moving Team to review everything end-to-end—this includes the duplicate product activation, the billing impact, and the unexpected cancellation. They are best placed to correct the account setup and ensure your service is properly restored or aligned with your original request. We are actively following up on this escalation to make sure it doesn’t get delayed further, and the focus now is on getting a clear resolution and restoring stability on your account without you needing to repeat the process again. You’ll be updated as soon as there’s confirmed progress. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Apr 2026, 13:48
Official
Hi Christian. We can see how frustrating this has been, being billed for two services you didn’t request, then having your connection cancelled mid-month after payment, and needing to chase support multiple times is not acceptable. The back-and-forth and delays you’ve experienced would test anyone’s patience. Your case has now been escalated to our Moving Team to review everything end-to-end—this includes the duplicate product activation, the billing impact, and the unexpected cancellation. They are best placed to correct the account setup and ensure your service is properly restored or aligned with your original request. We are actively following up on this escalation to make sure it doesn’t get delayed further, and the focus now is on getting a clear resolution and restoring stability on your account without you needing to repeat the process again. You’ll be updated as soon as there’s confirmed progress. Warm regards,
Webafrica Crew
Webafrica Crew
CC
Christian C's updateReviewer Update
09 Apr 2026, 15:38Thanks, however, I have just been told by one of your agents, after finally getting ahold of someone hours later, that the matter will take 48 BUSINESS HOURS before I can even expect to receive feedback! How is it acceptable to only receive feedback in 6 DAYS for an issue that shouldn’t have occurred in the first place, something I never asked for AND was never brought to my attention, when my webAfrica account is pad for in full? Seriously this is unacceptable and I am very close to taking my business elsewhere
CC
Christian C's update09 Apr 2026, 15:38
Reviewer Update
Thanks, however, I have just been told by one of your agents, after finally getting ahold of someone hours later, that the matter will take 48 BUSINESS HOURS before I can even expect to receive feedback! How is it acceptable to only receive feedback in 6 DAYS for an issue that shouldn’t have occurred in the first place, something I never asked for AND was never brought to my attention, when my webAfrica account is pad for in full? Seriously this is unacceptable and I am very close to taking my business elsewhere
Webafrica's replyOfficial
09 Apr 2026, 15:49Hello Christian.
Our sincerest apologies for this inconvenience. To move this forward with no further delays, we have logged a follow-up with our teams who are doing all they can to get this matter resolved as soon as possible.
Please feel free to send us private message for any further support or updates on the above.
Warm regards,
Webafrica Crew
Our sincerest apologies for this inconvenience. To move this forward with no further delays, we have logged a follow-up with our teams who are doing all they can to get this matter resolved as soon as possible.
Please feel free to send us private message for any further support or updates on the above.
Warm regards,
Webafrica Crew
Webafrica's reply09 Apr 2026, 15:49
Official
Hello Christian.
Our sincerest apologies for this inconvenience. To move this forward with no further delays, we have logged a follow-up with our teams who are doing all they can to get this matter resolved as soon as possible.
Please feel free to send us private message for any further support or updates on the above.
Warm regards,
Webafrica Crew
Our sincerest apologies for this inconvenience. To move this forward with no further delays, we have logged a follow-up with our teams who are doing all they can to get this matter resolved as soon as possible.
Please feel free to send us private message for any further support or updates on the above.
Warm regards,
Webafrica Crew
CC
Christian C's updateReviewer Update
09 Apr 2026, 17:15I have initiated contact before 9am this morning, it is now after 5pm in the afternoon and not a single agent can tell me why my connection and products were terminated or cancelled - I have been trying to resolve this matter the whole day and I am nowhere nearer getting any answers from anyone, all I am being told is the matter is escalated but with no results hence I don’t know how sending a private message will benefit this situation further. I must just sit here without the service I have paid for and wait until someone decides to tell me what is going on
CC
Christian C's update09 Apr 2026, 17:15
Reviewer Update
I have initiated contact before 9am this morning, it is now after 5pm in the afternoon and not a single agent can tell me why my connection and products were terminated or cancelled - I have been trying to resolve this matter the whole day and I am nowhere nearer getting any answers from anyone, all I am being told is the matter is escalated but with no results hence I don’t know how sending a private message will benefit this situation further. I must just sit here without the service I have paid for and wait until someone decides to tell me what is going on
Webafrica's replyOfficial
10 Apr 2026, 11:07Hello Christian,
We understand how frustrating and concerning this situation has been, especially after spending the entire day trying to get clear answers without any resolution. Being without a service you’ve paid for, while not receiving clear feedback, is not the experience we aim to provide.
Please be assured that the matter has been escalated due to its urgency, and the relevant team is actively working on restoring your connection as quickly as possible.
If you require any further assistance, please send us a private message, and the team will continue to assist you directly.
Warm regards,
Webafrica Crew
We understand how frustrating and concerning this situation has been, especially after spending the entire day trying to get clear answers without any resolution. Being without a service you’ve paid for, while not receiving clear feedback, is not the experience we aim to provide.
Please be assured that the matter has been escalated due to its urgency, and the relevant team is actively working on restoring your connection as quickly as possible.
If you require any further assistance, please send us a private message, and the team will continue to assist you directly.
Warm regards,
Webafrica Crew
Webafrica's reply10 Apr 2026, 11:07
Official
Hello Christian,
We understand how frustrating and concerning this situation has been, especially after spending the entire day trying to get clear answers without any resolution. Being without a service you’ve paid for, while not receiving clear feedback, is not the experience we aim to provide.
Please be assured that the matter has been escalated due to its urgency, and the relevant team is actively working on restoring your connection as quickly as possible.
If you require any further assistance, please send us a private message, and the team will continue to assist you directly.
Warm regards,
Webafrica Crew
We understand how frustrating and concerning this situation has been, especially after spending the entire day trying to get clear answers without any resolution. Being without a service you’ve paid for, while not receiving clear feedback, is not the experience we aim to provide.
Please be assured that the matter has been escalated due to its urgency, and the relevant team is actively working on restoring your connection as quickly as possible.
If you require any further assistance, please send us a private message, and the team will continue to assist you directly.
Warm regards,
Webafrica Crew
CC
Christian C's updateReviewer Update
10 Apr 2026, 17:24It is now after 5pm on Friday and I still have no clarity on my issue! I have been on the live WhatsApp chat for the most of my day (as well as my partner) and I am nowhere nearer getting my fibre line reinstated - I have now even been told by webafrica agents that in order for my connection to be reestablished I have to PAY AN ADDITIONAL R575! When I never even asked for this termination/ cancellation in the first place, it is now the weekend and I guarantee you this will not be resolved by Monday - so now I am probably out of pocket another R575 and will be sitting without the connection I have paid for until somebody decides to actually let me know what is going on and do something about it - which according to the agents that have let me know about the reconnection fee - WILL TAKE 7-14 BUSINESS DAYS!!! This is unacceptable business practice! Can’t tell me what’s going on but will jump at the opportunity to take more of my money as soon as the opportunity presents itself! If this process is delayed any further - I will be taking my business to Afrihost, CoolIdeas or another more reputable and better rated Fibre ISP
CC
Christian C's update10 Apr 2026, 17:24
Reviewer Update
It is now after 5pm on Friday and I still have no clarity on my issue! I have been on the live WhatsApp chat for the most of my day (as well as my partner) and I am nowhere nearer getting my fibre line reinstated - I have now even been told by webafrica agents that in order for my connection to be reestablished I have to PAY AN ADDITIONAL R575! When I never even asked for this termination/ cancellation in the first place, it is now the weekend and I guarantee you this will not be resolved by Monday - so now I am probably out of pocket another R575 and will be sitting without the connection I have paid for until somebody decides to actually let me know what is going on and do something about it - which according to the agents that have let me know about the reconnection fee - WILL TAKE 7-14 BUSINESS DAYS!!! This is unacceptable business practice! Can’t tell me what’s going on but will jump at the opportunity to take more of my money as soon as the opportunity presents itself! If this process is delayed any further - I will be taking my business to Afrihost, CoolIdeas or another more reputable and better rated Fibre ISP
Webafrica's replyOfficial
13 Apr 2026, 13:23Hi Christian, thank you for reaching out, we understand your frustration. We can see that you’ve spoken with one of our agents and were provided with feedback on your order. A follow-up has been submitted, and you will receive further feedback as soon as there is an update. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 Apr 2026, 13:23
Official
Hi Christian, thank you for reaching out, we understand your frustration. We can see that you’ve spoken with one of our agents and were provided with feedback on your order. A follow-up has been submitted, and you will receive further feedback as soon as there is an update. Warm regards,
Webafrica Crew
Webafrica Crew