Awful service and being billed for something not ordered or received.

Awful service. We were billed for a router that was cancelled and not received. This was confirmed by Wandisa, Janine, Michael and a number of Webafrica employees. From Michael in email: "I've spoken to the Billing Department on your behalf as I believe you had a concern regarding the router charge. I've explained to them based on your communication via the Whatsapp chat that the order has been cancelled and you are due a refund... should you choose not to take the router, you can leave the unpaid balance as is and it will be deducted from your January invoice and the charge credited back to you." None of this has happened. And now today Miles from support is making like none of this happened. I wish you we could post screenshots of the comms here to warn others of Webafrica.