KR
Karen R
1 reviews | Active since Dec 2017
03 Jun 2026, 12:07
Awful awful
Pathetic beyond! Trying to get a billing service sorted for a week. The WhatsApp number is ridiculous- you tell them your query then they say they will look at it and answer shortly then the message says there’s been no response so u have to start over! I’ve done this several times. There’s nobody you can actually speak to. I have emailed and still no response!
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Replies (1)
Webafrica's replyOfficial
03 Jun 2026, 13:23ref# AXJ53
Hi Karen We hear your frustration, and you’re absolutely right to expect a smoother, more responsive experience, especially when it comes to billing queries. Having to restart conversations on WhatsApp and not getting timely responses is incredibly frustrating, and we understand how this has added to your experience.To get this properly resolved, we have arranged for our Billing Support team to review your profile in detail. They will assess your invoices and payments and get in touch with you directly to discuss everything clearly, including the way forward, as a priority.We also appreciate you flagging the challenges with our support channels. Your feedback is important, and it’s being shared with the relevant teams to improve how we assist you and ensure better continuity in conversations.We’re committed to turning this around for you and making sure you receive the clarity and support you need without any further delays.
Warm regards,
Webafrica Crew
Hi Karen We hear your frustration, and you’re absolutely right to expect a smoother, more responsive experience, especially when it comes to billing queries. Having to restart conversations on WhatsApp and not getting timely responses is incredibly frustrating, and we understand how this has added to your experience.To get this properly resolved, we have arranged for our Billing Support team to review your profile in detail. They will assess your invoices and payments and get in touch with you directly to discuss everything clearly, including the way forward, as a priority.We also appreciate you flagging the challenges with our support channels. Your feedback is important, and it’s being shared with the relevant teams to improve how we assist you and ensure better continuity in conversations.We’re committed to turning this around for you and making sure you receive the clarity and support you need without any further delays.
Warm regards,
Webafrica Crew
Webafrica's reply03 Jun 2026, 13:23
Official
ref# AXJ53
Hi Karen We hear your frustration, and you’re absolutely right to expect a smoother, more responsive experience, especially when it comes to billing queries. Having to restart conversations on WhatsApp and not getting timely responses is incredibly frustrating, and we understand how this has added to your experience.To get this properly resolved, we have arranged for our Billing Support team to review your profile in detail. They will assess your invoices and payments and get in touch with you directly to discuss everything clearly, including the way forward, as a priority.We also appreciate you flagging the challenges with our support channels. Your feedback is important, and it’s being shared with the relevant teams to improve how we assist you and ensure better continuity in conversations.We’re committed to turning this around for you and making sure you receive the clarity and support you need without any further delays.
Warm regards,
Webafrica Crew
Hi Karen We hear your frustration, and you’re absolutely right to expect a smoother, more responsive experience, especially when it comes to billing queries. Having to restart conversations on WhatsApp and not getting timely responses is incredibly frustrating, and we understand how this has added to your experience.To get this properly resolved, we have arranged for our Billing Support team to review your profile in detail. They will assess your invoices and payments and get in touch with you directly to discuss everything clearly, including the way forward, as a priority.We also appreciate you flagging the challenges with our support channels. Your feedback is important, and it’s being shared with the relevant teams to improve how we assist you and ensure better continuity in conversations.We’re committed to turning this around for you and making sure you receive the clarity and support you need without any further delays.
Warm regards,
Webafrica Crew