awful assistance with the refund request

unsatisfied customer, poor customer care, slow query response times, and generally poor customer treatment. I have asked for a refund since June 21st, and each time it has been a completely different story. How long does it take for someone to get their money back after making a request? How come the person claims that it takes 24 hours for the invoicing team to respond and that I must follow up on my own because no one gets back to you with anything? Why do we need to do this in order to receive decent customer service? When I made the request, I was informed that it might take 15 days to receive my money back, Those three premiums should appear on my account by July 15, 2025; if they don't, I'll search elsewhere. I would appreciate it if someone could provide me with specific feedback.