Avoid webafrica they will frustrate you to hell

Please avoid webafrica if you are not looking for frustration. This people will frustrate the hell out of you and at the end no solution from their useless whatsapp chat agents who don’t have solutions to any issues. If you chat 20 of them they will give you different information and instructions.

Since May I gave notice of moving in June, the agent called me on phone and I asked her if there would be any financial cost for my moving to new home so i can just cancel it and chose new services when I get to my new home. She said to me you don’t have to cancel and you won’t be paying anything when you move.

You just have to give us the new address when you get it and you will move there with your router and plug it and we just activate on our side, I was like wow that’s a world class service.

Fast forward to May 31st when I was moving, they called me and said a technician is by my new house to activate service, I was still wowed, I got to the new place with my router and the technician says that the former tenant had their service too so not much thing to do except plugging in my router and he contacted them to get me activated.

On 1st June I was charged R699 for June subscription, Ist July I was told to pay R499 I even transferred it manually, Next thing in August I was told to pay R1667 for August or get suspended, ℹ questioned it from more than 7 different whatsapp agent non of them can explain why am being charged. Then one called me to say that they were sorry, they were double charging me as my old line is still live and I was paying for it meaning that my new line was not being paid for. He said they were going to credit my payments to new line and cancel old line as it’s a mistake from their side.

Despite his call, my internet was suspended, after few days I chatted with one of their agents who asked me to provide date of my first call so they can listen to the call records to find out if I was saying the truth about being advised that I won’t pay anything moving to new premises.

I provided , she came back to me and said after listening that they found out I was advised incorrectly and the charges on my account was for June old line, processing new line and moving fee but they will issue a credit to clear it up so that I pay my monthly subscription and for the meantime they will reconnect my services till the credit reflect then I can pay my August subscription manually.

That credit was never issued and instead they only issued for R249 only for moving fee.

September came they cut my services that I owe them R1964 , this is meaning that all the promises and back and forth chats where all invain.

Different agents chatted me given me 24hrs to resolve it and get me credited. Same company that promised to issue credit are same company that said credit is declined.

I ask them to cancel let me go since no solution for me. I have the money to pay for August and September but I refuse to pay for old line that you’re charging me when supposedly I moved out there with my router which am using in new venue. I cannot pay June twice and also July twice.

Right now all other service providers am applying for says webafrica has refused to release my line so they can come in.

Why are they frustrating me?????

Please avoid them. You will chat 20 agents no solution no way out. They just want your money and give you *** service.