AVOID WEBAFRICA - THEY ARE TRASH!

Webafrica is the worst ISP ever.

I've had to move house and everything happened so quickly as we were focused on getting everything sorted for the new place as a lot goes into it.

Eventually, I remembered that we had to cancel our service with them at the old place. So I reached out to an agent (which is very difficult by the way) They don't have a line you can actually speak to someone on unless you want a new service.

Anyway, they then told me that they will not refund me for the service as I told them that I just paid for the service a few days ago then we had moved and my circumstances changed where I did not need the service at that address anymore.

I work from home so always need WIFI so I could not provide a 30 day cancellation period as we were not sure on the day we'd move. Nonetheless, now I've paid for a full month not having used their service. So thy basically pocket the money and will not refund me.

The funny thing is that at the new address I've shown my loyalty by staying with them. I would have expected them to at least move that money to cover costs of the new contract at the new place.

On that note, I've already paid for the new service at the new place and it' been more than a week and no one has contacted me to confirm installation and I rely on having WIFI since I work from home.

As a result, I need to drive far on a daily basis just to work at my parents. So this service has costed me much more than I thought if I take my fuel into consideration. I should not have to travel. I should be at home working with WIFI but nothing. They took my payment so quickly and made me feel confident in their ability to supply me with a service as quickly as the first time.

I must say, Webafrica's service is *******. They are not willing to look at things from a customer's perspective. All they want is sales. When you need to speak o someone, only the whatsApp option is available and I wait about 3 hours. I'm sure if they had a landline of some sort, their whatsApp line would not be that busy but I assume this is because they know that people should be calling non-stop because of their bad customer service.

Is Webafrica going o do anything abut this? Will they keep taking our money and not supplying a good service. What we pay includes customer service.

My kids are also waiting for the WIFI to get connected as they use this for school projects and just general TV but now there is such a rippled effect because these idiots cannot do their jobs.

Very dissatisfied with their service and way of going about their business.