Avoid WebAfrica poor customer service and incompetence driven by smart automation

A company that has taken automation to the point that they no longer understand customer service. I cancelled my service at the beginning of April 2024, givig the required notice, at the beginning of July WebAfrica terminated my service but still debited my account for July. But to add insult to injury they will also not release the line to my new ISP, so I get service from them. They then have kept me hanging on a chat line for over 2 hours, with multiple agents and their Chatbot, while they try and figure out why they continue to bill me and won't release the line to the new ISP Poor service does not describe the sheer incompetence