Avoid Webafrica for your Fibre Connections

I had the worst experience ever with Webafrica I app**** for a fibre connection, paid the setup fee and received confirmation that my connection will be done. A few days later I received an email with a credit note for my installation stating that they will keep my credit on my balance. You can only communicate with them via whatsapp and the only one talking to you is Willie I eventually got through to someone and was told but I already have an existing connection at my address. After 2 days of communicating with them I was informed that the service provider has accepted my request. The installation was done on Monday, within 3 working days, I was super impressed, but then I found out that even after I received my congratulations notification that my internet is still not active. I tried making contact via whatsapp on Monday no response. On Tuesday I tried again and when I eventually got through to them, I was told that they had an high influx of queries. I got no assistance on Tuesday because the person that communicated to me informed me that they transferring me to the onboard department. I had no further response for the whole of Tuesday Wednesday the same thing until I got hold of Dale J. He ask me for screenshots which I did not have and I was promised he will make contact at 16:30. I eventually got someone to get me the requested screenshot and tried to get hold of Dale J as from 15:00, I eventually got through to someone after 6pm They will now charge me from Monday but I was only connected on Wednesday evening. I assume thats how they operate. Please avoid Webafrica if you want fibre connections