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Angie R

1 reviews | Active since Mar 2014

06 Nov 2021, 07:30

AVOID WEBAFRICA AT ALL COSTS! THEIR SHIP IS SLOWLY SINKING

Please stay away from this ISP provider if you don't feel like being manipulated and ****med, and value your hard earned money. Try calling the customer contact centre only to be told to use the Bot WhatsApp support chat which entails having to wait in excess of 4 hours a time on this useless service to receive live assistance only to be transferred halfway through and having to wait a further 4 hours for the next consultant to attend to the matter. Record time on hold was 24 hours! And when you finally get through they terminate your chat at 20h59 due to 9pm being their technical support closing time and you start the process all over again at 7am. So one decides to then try cancel the package and they've disabled the cancel link on the Customer Zone. When you go back to whatsapp technical support they say you can only cancel online. Total ********! Eventually when you get through its the 4th of the month and they require a full calender month to cancel and you start the whole process again, retaining you like con-artists for another month! AVOID THIS ISP AT ALL COSTS! They make it nearly mpossible to cancel once you've signed up

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