Avoid WebAfrica at all costs - The advertising makes them appear customer-friendly: not so!

I was perfectly fine with an LTE package for 845/mnth for the last year or so and made payments as agreed then last week I was told by WebAfrica I had to choose a new package or cancel before 21 October if I didn't like the migration options. I decided to cancel 3 days after activating the "upgrade" (LOL!) I was getting slow internet service from the "upgrade" (it was actually slower than what I was on before! Claimed: "up to 10Mbps/s", actual: 300kbs/s ) only to be told I would owe them for November, a full month's because I was cancelling early!!!!!!!!

Telling me this in an email is not customer-first treatment: "Please note that by default we require one full calendar months' notice of non-renewal. If you do not provide this notice, you will be charged the rate stipulated on the relevant product page for the next renewal term.".

YOU rocked the boat by changing our arrangement, YOU forced me to take an alternative, the alternative was not as advertised and yet you still want to penalize ME???? Tell you what, I will let you debit my account for the penalty of 1 month but you can bet I will in turn, at every opportunity, tell everyone about my experience...

You have treated me callously ( and I suspect many others too ) with the aim to sc**** the most off me as you can to protect your own bottomline without regard for my situation. It's too much effort to fight the unfair penalty so you win.

Goodbye and good riddance.

For anyone else reading this complaint...just avoid WebAfrica... it looks good on the surface but they are not what they seem once you get close.