‼️ AVOID WEBAFRICA

AVOID WEBAFRICA AT ALL COST ‼️ We have been using WebAfrica for the past 3-4 years and at the beginning there was very little issues.

Firstly: a year ago we noticed that the monthly price fluctuated from anywhere between R500-780 even though our monthly payment was R699. When we brought up the issue to them they took extremely long to respond and when they did finally get back to us, they gave us an excuse about a product price change.

Secondly: They changed their policy to the debit order payment date. The customers are no longer able to decided when the debit order goes through, and will now always go off on the 1st of the month. This is an on-going issue because we are only able to pay on the 3rd (which was not an issue prior) but because of the new policy, we get charge a fee for a bounced payment.

Thirdly: An unknown service fee appearing on our statements. We noticed that we have been getting service fees that have been increasing every month, and when we went to the bank (ABSA) to enquire about the fee they told us to contact WebAfrica because the fee was placed on their side. We have not been able to get in contact with someone regarding the increasing admin fee.

Fourthly: The Customer WhatsApp line is terrible, it takes them hours to respond, and when they do they keep “escalating the issue” and then the chat will end.

If you can, AVOID WEBAFRICA! They’re service if terrible and they are taking your money.